Our Policy
Overview
Condition for returns
Our refund and returns policy last for 7-days after item is delivered, after that period have passed, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged within 7-days after delivered. Normal wear or insoles getting flat are not covered, make sure to order insoles appropriated to your weight and activity level. If you need to exchange it for the same item, send us an email first to verify eligibility.
Shipping returns
To return your product, you should mail your product to:
Legion Orthopedics LLP
P.O. Box 451
Bridgeton, NJ 08302
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Why a NO Returns policy?
Insoles are custom made and there is no guarantee about a good foot health on all customers.
Insoles get direct contact with the skin and is considered a private item, for that reason we many times have to deny any return. Thak you for your understanding.
Need help?
Contact us as soon as possible by email.